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FAQs

THE ITEM I WANT IS OUT OF STOCK, WHAT SHOULD I DO?

Don't worry. As much as we try to have as much inventory as possible, it might happen that one of our product is out of stock. Send us an email at support@bodyrelieve.com and we'll get you one as soon as we can!

HOW DO I CHANGE OR CANCEL MY ORDER?

Once an order is placed, we will not be able to cancel or change the shipping address as your order might have already been processed. 

WHAT IS YOUR RETURN POLICY?

You will get a full refund if the item is broken. You are also eligible of replacing the item within 30 days. If you have any question, send us an email at support@bodyrelieve.com

I DIDN'T RECEIVE ANY EMAIL CONFIRMATION?

Please make sure the email is not in your junk and that you have waited at least 15-20 minutes. If you received nothing, send us an email at support@bodyrelieve.com and we'll get back to you shortly.

HOW SAFE IS YOUR WEBSITE?

Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only McCafe Secure, but we also allow for payment’s including credit and debit card are through Pay Pal – the safest online payment system available. 

 

SHIPPING & DELIVERY

WHY IS THE MATERIAL INSIDE NOT WRITTEN IN ENGLISH?

To eliminate a retail markup, we've requested that the overseas manufacturer's package and ship directly to you so that you can save on unnecessary retail markup.

WHY DID MY PACKAGES ARRIVE SEPARATELY?

Orders are placed and shipped from the individual manufacturers that create the product. Your orders will be placed, processed and shipped at the same time and should arrive in close proximity to each other.

WHY DOES IT TAKE A BIT LONGER THAN USUAL TO GET TO ME?

We do not have control over customs and are therefore not able to be responsible for delays that may occur. 

Approximate shipping times (does not include weekends/public holidays): 

a) USA ~ 15 to 30 business days (tracking system available on our site 5-10 days after an order has been shipped)

b) Rest of the world ~ 25 to 45 business days (no tracking system available)


*Exceptions in (a & b) apply.


Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30-60 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December months).

DO YOU SHIP WORLDWIDE?

Anywhere in the world, our product will be shipped right to your doorstep.

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